Shipping Policy

Order Processing:

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times are:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • International Shipping: 10-15 business days

Shipping Confirmation and Order Tracking:

  • You will receive a shipping confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will be active within 24 hours.

Shipping to P.O. Boxes:

  • The Ad Agency ships to addresses within India. We do not ship to P.O. boxes.

International Shipping Policy:

  • We currently do not ship outside India.

Damages and Issues:

  • The Ad Agency is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Customs, Duties, and Taxes:

  • The Ad Agency is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy:

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

For any questions or concerns regarding shipping, please contact our customer support at info@theadagency.in.