Returns & Refund Policy

At The Ad Agency , we strive to provide the best services to our clients. If you are not entirely satisfied with your purchase, we’re here to help. This Returns & Refund Policy outlines our practices regarding returns and refunds for services purchased through our website https://theadagency.in/ (“Website”).

1. Services Eligible for Refund

Our policy covers the following types of services:

  • Digital marketing services
  • Advertising campaigns
  • Consulting services

2. Conditions for Refund

To be eligible for a refund, you must meet the following conditions:

  • The refund request must be made within 30 days of the purchase date.
  • You must provide a valid reason for the refund request.
  • The service must not have been fully completed or delivered.

3. Non-Refundable Services

Certain types of services are non-refundable:

  • Customized marketing strategies that have been fully implemented.
  • Services that have been fully delivered and approved by the client.
  • Any additional costs incurred during the provision of the service.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email our customer support team at info@theadagency.in with your order details and reason for the refund request.
  2. Review: Our team will review your request and may contact you for additional information if needed.
  3. Decision: We will notify you of the approval or rejection of your refund request within 7 business days.
  4. Refund Issuance: If your refund is approved, we will process the refund to your original method of payment within 14 business days.

5. Partial Refunds

In certain situations, only partial refunds may be granted:

  • If the service has been partially completed or delivered.
  • If the costs incurred for the service exceed the amount paid by the client.

6. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check Your Account: Check your bank account or payment method again.
  2. Contact Your Bank: Contact your bank or credit card company; it may take some time before your refund is officially posted.
  3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at info@theadagency.in

7. Changes to This Policy

We reserve the right to modify or replace this Returns & Refund Policy at any time. We will notify you of any changes by posting the new policy on this page. Your continued use of the Website after such changes constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions about this Returns & Refund Policy, please contact us at:

The Ad Agency
Email: info@theadagency.in